"Customer support is top notch – very quick response time and immediate remedy/customization always provided."

Lib Edwards
Director, Wake Forest University Baptist Medical Center
Employee Assistance Program
Wake Forest, NC

ANNUAL SERVICE AGREEMENT

Our Annual Service Agreement is based upon the number of workstations or users you have licensed. Of course, with the Annual Service Agreement, your costs are limited to the Annual Fee and you can be protected and worry-free during the year.

You receive:

a 10% discount off of customizations or additional purchases
unlimited toll free phone and internet support
updates made to your version of DAYBREAK throughout the year

The Annual Service Agreement Protects you if:

One of your Staff members responsible for DAYBREAK gets sick, leaves, or otherwise is not available for your system. DAYBREAK’s staff is there with unlimited 800 toll free assistance.
You fail to backup and you need assistance in how to reinstall DAYBREAK and / or the database files.
Your computer gets struck with a virus, a lightning bolt, a power surge, a new computer, untrained but venturesome staff member who deletes or changes files, or you forgot your password...
You buy a new computer and have trouble loading, copying or getting DAYBREAK to run on the new hardware.
And other catastrophic events.

If your local computer system allows for Remote Desktop Connection either through a VPN or not, we can remotely address the problem by operating your computer directly from our offices regardless of your world-wide location. This results in quick resolution of your presenting issue.